Support

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Tell us what's wrong and we'll help you find a solution.

Frequently Asked Questions

How long does it take to hear back about an issue?

We aim to respond to every submitted issue as soon as possible. Response times will be published here once support is fully live.

Can I check the status of an issue I've raised?

Once accounts are live, submitted issues will appear under “My Issues” on this page so you can track their status.

What should I do if my issue is urgent?

Include as much detail as possible in the description field — this helps us prioritise and resolve urgent issues faster.

I have a question about a mentor application. Where do I go?

Select “Mentor Issue” as the category below, or visit the Become a Mentor page for application-specific guidance.